Return Policy

Last updated August 15, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached

RETURN PROCESS

To return an item, please email customer service at customerservice@weeplay.in to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your Item and Proof of Purchase/invoice, then mail your return to the following address:

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, the full amount after the full assessment of the returned product from the Company will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Fragile Items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

The return can be initiated after two-step verification by the Company:

1. The Customer is supposed to provide a full video and photos of the defective product. Upload the evidence to the Company for valid verification. If the Company is satisfied with the first step, they can proceed with the second step verification.
2. For further verification, the Customer must send the product to the Company address as per the instructions provided by the Company. After receiving the product, the Company will do a thorough check of the product and complete examination. If found valid, the return will be initiated within 7 days. If the product does not qualify for the return procedure, then the product will be redelivered to the Customer.

All the shipping charges will be borne by the Customer.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

• By email: customerservice@weeplay.co.in
• By visiting this page on our website: weeplay.in
• By phone number: +91-887-750-8000
• By post: 2nd Floor, Srirama Arcade, Thubarahalli, Marathahalli to Varthur Main Road, Bangalore 560037, Karnataka, India